In Sept I joined Fido and although I signed up by myself online (in order to avoid the setup fee), I was charged the 60$ on my 1st bill. I called to get it fixed and was told that I had to go to a Fido store to get it fixed. When I went to a Fido store, they told me they couldn't do it and that I had to go to a corporate store. So I called customer support again and they said I had to wait for the 3rd invoice. Since I was looking to get a device upgrade, the agent on the phone told me she could help me with that and she will not charge me the 60$ since I had gone through so much! Well, guess what? Now that I got the 3rd invoice not only was the first 60$ NOT WAIVED but I was also charged another 60$ for the upgrade. This is unacceptable!!!!!!
