Dear Mr or Mrs.
I'm writing to complain about my the bill.
I added two lines for my kids in September.
I haven't heard from you guys about setup service fee that I have to pay.
I tried many times about issues on the chat and called, but I didn't get make sense of the answer.
I didn't hear the explanation at that time.
If I knew I had to pay for it, I would have accepted it. You guys charged me this month without explaining anything. Why do I have to pay?
The one-time set up fee is a mandatory fee within the industry when you activate a new line or upgrade a device through any customer servicing channel. You will find the details about this fee on the agreement/document provided to you via mail or email. If customers activate a line or upgrade via fido.ca, the fee is not billed.
Can you tell me a little bit about how did you add the lines?
Did you also get the chance to review the document you were provided?