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Set up service fee

Hyunah14
I'm a Participant Level 1
I'm a Participant Level 1

Dear Mr or Mrs.

 I'm writing to complain about my the bill.

 I added two lines for my kids in September.

 I haven't heard from you guys about setup service fee that I have to pay. 
I tried many times about issues on the chat and called, but I didn't get make sense of the answer. 
I didn't hear the explanation at that time. 

If I knew I had to pay for it, I would have accepted it. You guys charged me this month without explaining anything. Why do I have to pay? 

1 REPLY 1

FidoSaira
Moderator
Moderator

Hey @Hyunah14

 

The one-time set up fee is a mandatory fee within the industry when you activate a new line or upgrade a device through any customer servicing channel. You will find the details about this fee on the agreement/document provided to you via mail or email. If customers activate a line or upgrade via fido.ca, the fee is not billed.

 

Can you tell me a little bit about how did you add the lines?

Did you also get the chance to review the document you were provided?