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Customer Service Getting Worse

LA19
I'm a Participant Level 2
I'm a Participant Level 2

I’m a client for 9 years with 3 lines and in good standing. Everything’s spiralling down south  especially customer service. My frustrations just keep getting worse whenever I deal with their “customer service “. I’ve lost confidence and no longer want to stay with Fido.

 

Loyalty doesn’t mean a **bleep** thing to Fido 

4 REPLIES 4

CARLIE21
I'm a Participant Level 2
I'm a Participant Level 2

Agree, I had multiple times and agent no more supportive. This time I waste almost 1.1 hr to talk with agent to let them know about overcharged. And end its my responsibility that I have to my plan cost regularly. Fido can charge whatever they want. You have to call back for correct and spent your one hr to rectify everything. No loyalty means. Thanks Fido 

FidoRuth
Former Moderator
Former Moderator

Hey @LA19, this is definitely not the way that we want you to feel about our services. We'd love to take a closer look at your situation. Can we send you a private message to get started ?



LA19
I'm a Participant Level 2
I'm a Participant Level 2

Thanks for the quick response. Go ahead but I’d like you to review all the correspondence I had before any further discussions. 

We'll send you a PM shortly, @LA19. Smiley