Customer Service Getting Worse

Reply
I'm a Participant Level 2 LA19
I'm a Participant Level 2

Customer Service Getting Worse

I’m a client for 9 years with 3 lines and in good standing. Everything’s spiralling down south  especially customer service. My frustrations just keep getting worse whenever I deal with their “customer service “. I’ve lost confidence and no longer want to stay with Fido.

 

Loyalty doesn’t mean a **bleep** thing to Fido 

Flag this to a Moderator
Message 1 of 4
140 Views
Moderator
Moderator

Re: Customer Service Getting Worse

Hey @LA19, this is definitely not the way that we want you to feel about our services. We'd love to take a closer look at your situation. Can we send you a private message to get started ?



Flag this to a Moderator
Message 2 of 4
136 Views
I'm a Participant Level 2 LA19
I'm a Participant Level 2

Re: Customer Service Getting Worse

Thanks for the quick response. Go ahead but I’d like you to review all the correspondence I had before any further discussions. 

Flag this to a Moderator
Message 3 of 4
120 Views
Moderator
Moderator

Re: Customer Service Getting Worse

We'll send you a PM shortly, @LA19. Smiley 

 



Flag this to a Moderator
Message 4 of 4
98 Views