Set up fees showing up on bills

[jderyaw]

Hi

I just got my bill for the last couple of months and I am being charged set up fees even though i completed the changes and setups myself online. Im feeling like my bill has been messed up. My tablet was offered to me and i set it up online and i changed my plan online. Both done by me. Not happy thats an extra 90 grab that shouldnt have been.

[FidoVan]

Hi there @jderyaw and welcome to the Community.

We understand receiving a bill with unexpected charges is never pleasant. That said, the best way for you to get help is to reach our customer care department so that they can take a look at your account and provide you assistance with your situation.

Have you reached them out yet?

You can follow this link to check which methods suit you best: https://www.fido.ca/consumer/contact-us/my-fido-services

Keep us posted!