Pausing my Plan

Pausing my Plan

Pausing my Plan

SOLVED
TK125
I'm a Participant Level 1

Pausing my Plan

Hello,

 

I have the same problem, but I can't pause my plan at the moment as I am already overseas. Is there any way to pause my plan in this case?

Accepted Solution

Re: Pausing my Plan

Solved by MVP MVP

Hello @TK125,

 

Welcome to the community!

 

What you are looking to have done is called a temporary suspension. You will need to contact customer support to have the line temporarily suspended.

 

A few things to note:

  1. You need to have been with Fido for a minimum of one month and must not be in a contract.
  2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
  3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
  4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

You can contact customer support even from outside of the country through any of the available methods listed here.

View solution in context
1 REPLY 1
KAPABLE-K
MVP

Hello @TK125,

 

Welcome to the community!

 

What you are looking to have done is called a temporary suspension. You will need to contact customer support to have the line temporarily suspended.

 

A few things to note:

  1. You need to have been with Fido for a minimum of one month and must not be in a contract.
  2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
  3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
  4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

You can contact customer support even from outside of the country through any of the available methods listed here.