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Set up fees reimbursement

I'm a participant level 1
I'm a participant level 1


U am disappointed with fido. They make false promises when you go to them as a new customer just to get your account. When I converted my phone number to fido through their online chatbox, I had been told been told by representatives that my set up fees will be reimbursed. 
i called fido after 2 months , then a representative told me I have to wait till 3 bill payments then call back, you will be reimbursed. 

I didn't get the time after three months to call them, therefore I made a call today and adked for reimbursement. Their representative was like we don't reimburse if you convert from other service provider to fido. i asked him then why I had been promised to reimburse when I first became the fido customer. He was like we don't have any proof of that kinda promise. I am pretty sure they have that live that when they did that promise to me.  then I asked that guy to transfer me to one of your supervisors, he asked me to hold and once a supervisor is available I will be connected. I waited for an hour and then they ended my call. I waitef for one hour for nothing? This is very unprofessional and a question on fido's credibility.

Why fido? Why do you guys make false promises if you are not gonna fulfill those? 
this is a pretty bad experience, shame on your service and lies , you guys put a customer through stress.

i am hoping someone from your company will understand my concern, because I believe there is still credibility exist, if not then I am hoping for nothing. 


Senior MVP Senior MVP
Senior MVP

Hello Ravirsaini,


  Welcome to the community!


  Sorry to hear of your situation. However, you should note that this forum is community-driven and not intended as a venue for customer services. We would not be to address your concern. Unfortunately, we would not know what was discussed when you switched to Fido.


 Generally, however, the only way to not pay the set-up fees would be to activate the services ourselves on Any customer service assistance (ie in-store, Live Chat, over the phone, etc) with activation or upgrade of services would incur that set-up fee. There are sometimes promotions to waive those fees, though. However, in order to avail of those promotions, the proper code needs to be entered at the time of activation/upgrade. If that particular promotion code was not entered at the time of activation or upgrade, the promotion would not be available.


  I understand you have already contacted them, however, if you wish to discuss your the matter, you would need to contact customer service again. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀