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I'm a participant level 1
I'm a participant level 1

My daugther's iPhone is saying Searching in the top R hand corner, although it's connected to the wifi. She used can't make or receive calls. 


I've reset it back to factory setting and turned it off and on, but it still won't connect.


Any ideas? The Fido number isn't working and their Live Chat seems to have disappeared. Very frustrating.



Senior MVP Senior MVP
Senior MVP

Hello ShelleyO,


  Welcome to the community!


  Sorry to hear your daughter is having issues with her phone. Have you also tried to reset the phone's network setttings or update the phone's carrier settings (see here and here)? In addition, have you tried to remove and re-insert the SIM card? Sometimes they aren't sitting properly. You might also consider testing her SIM card in a different device to determine whether the issue might be the SIM card itself.


Hope this helps 😀