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I'm a Participant Level 2
I'm a Participant Level 2

I'm In Australia, have roaming on, flight mode off, wifi on

.  I'm trying to call a cell # in Australia but keep getting the message "Not registered on network". What do I need to do?



Hey @RONG3,


Welcome to the community! 🙂


That's certainly not the experience we want you to have with Fido Roam and we realize how incredibly frustrating this must be.


Could you answer a few questions for us to have a better understanding of your situation?


- Did you have a chance to restart your phone to see if you get the same result?

- In the settings of your phone, do you have a network connection set to automatic or manual? Could you change it to manual? 

- Do you see other provider's networks? Have you tried different providers to see if you can roam afterwards? 


Let us know.

I'm a Participant Level 2
I'm a Participant Level 2

I did restart.

I did set it to manual.

I did get 4 other providers listed ad tried them all.  None worked.

Thanks for the update @RONG3.



Is it possible that you requested that roaming be blocked on your line in the past? If your device is able to find a network and won't connect,  restriction on roaming would explain that.


I'll send you a PM to check out your account. Talk soon!