Return Label Still not Received

Return Label Still not Received

Return Label Still not Received

I'm a Participant Level 1

Return Label Still not Received

Hi, I called fido customer support today to return an iPhone SE I ordered at fido.ca, they told me that they will send me the return label via email, but I still haven't got it? I am a little worried because the 15 days return policy might be over before I got the label.

1 REPLY 1
Moderator

Hey @cjyskd

 

Did you get a chance to verify that the email wasn't accidentally redirected to your spam or junk folders? If you still do not see the email there, I would suggest reaching back out to our customer support team to have this looked into further. You can reach us through any of the options here

 

We can also send you a PM right from here. Let us know which you'd prefer! Smiley