Regarding the port of my phone number to fido

[Jasneetsingh372]

First of all thank you so much for telling me that fido is the **bleep** tele com of canada. 

second I have added a new line to port my phone number to fido. Its been more than a week my phone number is not migrated and the irony is fido has already started charging me for the week. For the last 2 days i was on phone for more than 2 hrs each day. Still no one attended me. 

thrid world countries has better services than you and the charges are literally less than half what we are paying and still we are getting the worst service .

[Jasneetsingh372]

I have already tried this and the system has cancelled my port and it says contact customer service agent. When I contacted them i was on phone line for 2 hrs for 2 days. No one attendant. Is this how you are bringing in new customer. I am trying to escalate the matter to ombudsman do not worry.

[FidoLony]

Hey @Jasneetsingh372,

We're sorry to learn about your experience with the port in. this is definitely not the kind of welcome we aim to offer to new users. 

We'd be more than happy to help you with this ongoing situation. Please contact us here.

[Original_Lucy]

Hi @Jasneetsingh372 , sorry to hear that you're having difficulty with porting your number. Have you received a temporary number from when you opened your line with Fido? If so, you can sign into your account (assuming you set one up) and select change my number. Then you can select port my number from another carrier. You will need the account information to initiate your port. Do not cancel the other account as it needs to stay active to receive a text to confirm your port. After the port is requested with fido, the text comes on your other Sim for you to approve, then fido does the port and you shouldn't have to do anything else. You can also download the fido app from your app store and it contains links to all the ways to contact Fido support. You can also go to fido.ca/support for the same information. I hope that gives you some options. 

[Jasneetsingh372]

I have already done everything written on this reply and i have now cancelled the fido. But irony is fido charged me $108 for this. I was having no service on my sim for the whole time. I spent so much of time just to get my number ported. Still nothing and in exchange of fido inefficiency i was charged with $108. Rather than now replying me about the solution why don't you guys connect me with office if president so that i can file an offical complaint to the ombudsman 

[Cawtau]

Hello Jasneetsingh372,

  Welcome to the community!

  Sorry to hear of your situation. I understand you had already done everything noted. Had you replied to the port verification request text message sent to your line with your previous provider?

  I also understand you feel you should be directed to the Office of the President. However, you should note these forums are community-driven and are not intended as a venue for customer support. We have no means of directing your concern to them. If you wished to submit a formal complaint, you would need to escalate your matter through customer support. Issues will only be referred to the Office of President or Ombudsman once the proper escalation process had already been exhausted (see here). 

  If you wished to address your matter, you would need to contact customer service and have them escalate your concern. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. You can also follow the resolve a concern.

Hope this helps 😀

Cheers