My friend joined Fido using my referral code end of Dec 2020. Months go by with no bill credit for either of us.
I reach to Fido support. Nice guy checks both of our accounts are in good status, should get bill credit. But I should contact the refer a friend program through firstname.lastname@example.org for more details.
Great, I try that too. I passed on all the information a month ago and sent 1 follow up email to see how things are going. No updates, just a message of be patient. Then silence. I'm honestly very disappointed by the quality of customer service.
Anyone else encounter this issue...and had it resolved?
Hey @kanrachan! Philippe here. I hope you're doing well.
I'm sad to read that you haven't received any response since your email. That's certainly not the service we expect to provide you with!
I strongly suggest you contact us here so we can take a look and fix this for you. Alternatively, you can also request a PM from the community for support as well.