Showing results for 
Search instead for 
Did you mean: 

New Device Order Questions

I'm a participant level 1
I'm a participant level 1

Hi all, I just ordered a new phone for my spouse but then thought I should have had it done through pick up at a store location (the closest one is in a grocery store so it should be open) but I can't find a way to change this via my account or who to call to figure this out. I wanted to make sure he has the phone by end of next week.


Also, does anyone know why the charges on the account started today when I ordered the phone but I won't have it to use yet? Why wouldn't the charge start when the phone is activated?


Former Moderator
Former Moderator

Hello @Iracicot,


Welcome to the community!


The service is offered as soon as your order it so once your phone arrives, it's already active.