New Device Order Questions

New Device Order Questions

New Device Order Questions

lracicot
I'm a Participant Level 1

New Device Order Questions

Hi all, I just ordered a new phone for my spouse but then thought I should have had it done through pick up at a store location (the closest one is in a grocery store so it should be open) but I can't find a way to change this via my account or who to call to figure this out. I wanted to make sure he has the phone by end of next week.

 

Also, does anyone know why the charges on the account started today when I ordered the phone but I won't have it to use yet? Why wouldn't the charge start when the phone is activated?

1 REPLY 1
FidoAnthonyZ
Moderator

Hello @Iracicot,

 

Welcome to the community!

 

The service is offered as soon as your order it so once your phone arrives, it's already active.