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Recovering phone plan

Denae1220
I'm a Participant Level 1
I'm a Participant Level 1

Hi there,

I have an overdue bill that lead to account cancellation, once I pay my overdue bill what do I need to do or have to get my phone plan turned back on? Will I need to put a credit on my account? And where can I do this? 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @Denae1220,

 

Welcome to the community!

 

If your account has been canceled then I don't think the plan or number will be able to be recovered but if it has been suspended then yes you can recover it by paying your invoice if full or setting up a payment arrangement. You will need to reach out to the credit operations team and they will be able to assist you, see here for more details including how to contact them.