Received the payment statement, in few hours was charged for late pay

[natalia2017]

Few weeks ago I received the payment  statement.

On the same day few hours later I logged into my account  to pay, and I saw I was already charged for the late pay. 

Why does your company allow this scam? I had to reach out to your support to remove that late pay charge.

[FidoValeska]

Hi @natalia2017! 

Thanks for posting  

That definitely doesn't sound right. 

The invoice is supposed to be received 8 days after the billing cycle close date. 

After that, you usually have a little over 15 days to make the payment. 

From what you are saying, this doesn't seem to be the case. 

I'll be sending you a pm so we can look into that together.