Received the payment statement, in few hours was charged for late pay

Received the payment statement, in few hours was charged for late pay

Received the payment statement, in few hours was charged for late pay

natalia2017
I'm a Contributor Level 1

Received the payment statement, in few hours was charged for late pay

Few weeks ago I received the payment  statement.

On the same day few hours later I logged into my account  to pay, and I saw I was already charged for the late pay. 

 

Why does your company allow this scam? I had to reach out to your support to remove that late pay charge.

1 REPLY 1
FidoValeska
Former Moderator

Hi @natalia2017

 

Thanks for posting Smiley 

 

That definitely doesn't sound right. 

 

The invoice is supposed to be received 8 days after the billing cycle close date. 

 

After that, you usually have a little over 15 days to make the payment. 

 

From what you are saying, this doesn't seem to be the case. 

 

I'll be sending you a pm so we can look into that together.