Received the payment statement, in few hours was charged for late pay

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Received the payment statement, in few hours was charged for late pay

Few weeks ago I received the payment  statement.

On the same day few hours later I logged into my account  to pay, and I saw I was already charged for the late pay. 

 

Why does your company allow this scam? I had to reach out to your support to remove that late pay charge.

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Re: Received the payment statement, in few hours was charged for late pay

Hi @natalia2017

 

Thanks for posting Smiley 

 

That definitely doesn't sound right. 

 

The invoice is supposed to be received 8 days after the billing cycle close date. 

 

After that, you usually have a little over 15 days to make the payment. 

 

From what you are saying, this doesn't seem to be the case. 

 

I'll be sending you a pm so we can look into that together. 



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