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Received the payment statement, in few hours was charged for late pay

I'm a Contributor Level 1
I'm a Contributor Level 1

Few weeks ago I received the payment  statement.

On the same day few hours later I logged into my account  to pay, and I saw I was already charged for the late pay. 


Why does your company allow this scam? I had to reach out to your support to remove that late pay charge.


Former Moderator
Former Moderator

Hi @natalia2017


Thanks for posting Smiley 


That definitely doesn't sound right. 


The invoice is supposed to be received 8 days after the billing cycle close date. 


After that, you usually have a little over 15 days to make the payment. 


From what you are saying, this doesn't seem to be the case. 


I'll be sending you a pm so we can look into that together.