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Received a bill 10X my normal amount

priteshjaisingh
I'm a Participant Level 1
I'm a Participant Level 1

Hi,

 

Was pretty shocked to receive a bill 10X my normal amount. While my normal monthly bill is $65, this month it is $580! On checking the bill, I realised it is due to international calling. My issue is

 

1. I did not reveive a single alert

2. I really CANNOT afford to pay this amount!

 

Extremely disappointed that this happened. Can someone please get in touch with me and help me through this? I am extremely distressed.

 

Hopeful,

Pritesh

 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @priteshjaisingh,

 

Welcome to the community!

 

Fido never sends alerts in regards to our longdistance usage, since you did make the calls then the charges would be valid. 

 

If it is too much for you to pay at once you can contact the Credit Operations team and setup a payment plan, you can get more information and contact for that here.