Really pissed off at the service

[anshuldubey]

I had called in October 2023 to get my account cancelled. Fido did not process the request and kept charging until January 2024. 
Then I called in January 2024, they said they cannot see any request for cancelling the account. After a few couple of hours of calls, I paid off the balance even though I had not used any of their service and had requested the cancellation. They did confirm that they will take care of the credit reporting but now I see a Derogatory remark on my credit report.
I called back and they said they will give a release letter and will not file amendment. I have not recieved the letter yet. 

Really horrible service! 

[FidoValerie]

Hey @anshuldubey !

We're truly sorry to hear about the situation. If you haven't yet received the release letter, you can contact our Credit Operations department, who'll be able to look into this with you.

They're available over the phone or via Live Chat.
 

Hope this is resolved as quickly as possible for you!