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Reactivate Temporary Suspension

josie94
I'm a participant level 1
I'm a participant level 1

Hi,
I started a suspension few days ago, but for some reasons right now I want to activate my account so I can use it. The thing is that I am not in Canada now and I cannot call the customer service.
I also tried to contact the messenger Rep. while it also took a long time for them to reply and they even did not answer any of my question.
So I was wondering if there is any way for me to end the suspension asap.
Do you have a link on the website that I can click in and end the suspension by myself.
Is there anyone can help?
Thanks a lot😭

1 REPLY 1

FidoAmanda
Former Moderator
Former Moderator

Hey josie94!

 

In this case, only the account holder can remove the suspension through customer service. 

 

Were you able to get your line reactivated with a rep through Messenger? 

 

If you still need help with this, we'd be happy to give you a hand with this here instead.

 

Let us know!