On April 10 @2:30 pm I stopped by the Fido kiosk in the Royal Centre Mall of New Westminster, B.C. to ask a very simple question. A young Asian lady with short hair was the only one working at the kiosk and spoke to me as if I was an **bleep** with the question I asked which was a valid question. I never did get a proper answer. She was rude and arrogant. The majority of clientele in this area would be seniors and as a senior myself and a paying customer of Fido I was shocked to be spoken to in such a rude manner. This young lady needs a major attitude adjustment. She is a disservice to this company. On the other hand I'd like to extend kudos to the Fido location in the New Westminster skytrain station where I purched my phone. The staff there were so helpful. I certainly won't be visiting the one in the Royal Centre Mall ever again nor would I recommend anyone else to visit there. Fido management really needs to speak to this arrogant staff member. She's lucky to have a job let alone be keeping it with such an attitude. I've seen another complaint on here about the same location and I'm sure the same staff member.
Hey @poppet2! Philippe here. Welcome to the community.
Thank you very much for your feedback! You certainly seem to have receive a sort of Jekyll & Hide treatment at our stores and I do apologize for that.
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