REFUND

[ocakici]

I have a negative balance of $-24 (the cost of my phone plan) but there was no cheque included for a refund and the money was not deposited back into my bank account. 

Please help! Thank you

[GLM1]

I have a credit on my account of $-79.28 on my last bill and I have since left Fido.  I read on a previous forum that Fido will send a reimbursement to the home address.  This has not yet occurred.  When will this have to happen and how do I get this actioned?

[FidoKenny]

Hey @GLM1

I moved your post here since it's about the same topic. You will find your solution here:)

[NaliniR · Accepted solution]

Hi @ocakici,

The refund is sent via cheque 3 weeks from the date of your final invoice in some cases it can take up to 6 weeks before the cheque arrives.

If you made the payments by a card you can also contact customer support and ask them to refund the payment to the card but you have to make the request before the cheque is sent out.