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Questions about FIDO WINBACK DEPARTMENT

binzhaoagain
I'm a Participant Level 2
I'm a Participant Level 2

I have been used Fido for more than 15 years with good bill payment and I left fido last year. Today I contacted Fido a CS, and asked him if there is any winback plan for me. He told me that he doesn't have access to that.

 

How can I get contact with winback department? I can add a 2nd line with new phone sign up too.

 

Plus, I'm still a Fido Internet customer. I want to put all my bill in one company, either Fido or some others.

3 REPLIES 3

FidoPhilippe
Moderator
Moderator

Hey @binzhaoagain! Philippe here. Welcome to the community. Smiley

 

Thank you for your many years of loyalty! You can contact us here about your options regarding the offers available to you. We can also assist you via community PM at your request. The winback department is a ''we'll call you'' departement.

 

I hope that helps!



binzhaoagain
I'm a Participant Level 2
I'm a Participant Level 2

I have tried online chat with Fido CS from your link yesterday. Like I mentioned, he told me no any royalty or special offer other than normal plan. If you can assist me via community PM. That would be nice. 

Very good! I'll reply to your PM shortly. Smiley