Question on Voluntary Temporary Suspension

[Caynic]

Hello! I want a carification on the Temporary suspension option on my fido account, for context I'll be travelling abroad for a few months as such, i wanted to know if on suspend my fido account, do i have to pay for my monthly plan or will it be void for the duration of the suspension? I do not have a fido device to pay for or any outstanding payments. I am only refering to my fido plan/sim

[KAPABLE-K · Accepted solution]

Hello @Caynic,

Welcome to the community!

When you place a temporary suspension on your line you will not pay the monthly fee instead you will only pay the suspension fee of $7 for each month you have the line suspended.

[Caynic]

Thank you!

Just to confirm, after the end of the voluntary suspension there will be no effect/changes in my pre-existing plan and account, correct?

[KAPABLE-K]

@Caynic that's correct everything will be as it was before the suspension.

[Malakbenali]

Will I don't think so, I've just received the agreement and you removed the a regular discount and it's written I will be charged 75$ in addition to the 7 dollars for suspension. Like WTF

[KAPABLE-K]

Hello @Malakbenali, first of all, I did not remove anything as I do not work for Fido, secondly, my response was for Caynic. 

This community forum is not a method of customer service, you would need to contact customer service directly and they can look over your account and better assist you.