Question about incompatible addons with a legacy plan using the IVR to switch plans

[Vortex-5]

Hi, I'm thinkin of switching from the legacy

$100 / year fido plan with a $20 data add on (no longer available)

to the $150/6 month plan.

If I use the automated voice prompt to switch will the $20 data addon automatically be removed since it's incompatible with the plan or will I need to remove the addon before switching?

[FidoSaira]

Hey @Vortex-5,

You will need to contact us so we can review your account in detail and provide you with an accurate answer. You can reach out to us through these channels.

[Original_Lucy]

Hi @Vortex-5 , that's an excellent question that @fidosolutions probably know the answer to. I don't know the answer and hope others may chime in.