Fido Bills not available

[Pankhur]

Hi, I have been associated with Fido for last 2 years. I have paperless billing as my preferential mode. I have checked my account as well but I cannot view my bills online. I have followed all the suggestions provided on various platforms. My account in the app says "Your first bill isn't generated yet". I have been paying my bills since October, 2021.

Can you please help me here!

[FidoSaira]

Hey @Pankhur,

Are you registered as the account holder? Only they can view the bill. 

If so, please reach out to us as @Original_Lucy suggested so we can look into it with you.

[Original_Lucy]

Good morning @Pankhur , I wonder if you need to check for updates and restart your device. You've probably already thought of that, but it's always the first recommendation when things like this happen. Clear the cookies from your browser , you may want to try different browsers to see if that may be your issue. If those don't or didn't work, I suggest that you call *611 from your device and request technical support? It could be that a network reset is required.