I have a good experience with customer service that needs to be shared, I contacted live chat today and signed in from my account, customer service representative says that it is confirmed because I log in from my account but she wants more questions I don't know why but is ok with me, she asks about my email and I give her my login email which different from communication email with fido, suddenly she wants me to go to fido with two ID I told her there are two emails on your screen and this one of them and I used any one of them usually with fido, but she says no you should go to fido branch with two ID, all this not the problem, I ask her to transfer for her supervisor she came back with she can't because he left the office! I say ok what his email she comes back and she doesn't know her supervisor's email! I say ok what his name she comes back and she doesn't know her supervisor's name!!! I ask 😂 when you report your work to whom you report 😅 she gives a random name and does not wait for my next question she mentions he or she is on leave 🤣!!!! In the end, I told her to leave fast maybe they closed the office and they miss her inside.
I understand her situation but the problem with whom who trains her for the work, and if I logged in to live chat from my account, still need more verification and only one question if you failed you are dead, the bank more risk you do have 3 questions,
The whole chat system in fido is out of quality practice and needs to be upgraded as soon as possible,
