Promotion was not applied And voicemail not working

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I'm a Participant Level 2
I'm a Participant Level 2

Promotion was not applied And voicemail not working

I was offered an phone upgrade for iPhone 11 for $25.82/month. It was a good deal, so I decided to upgrade my phone and changed my plan at the same time. That was August 26, 2020. After I changed my plan and ordered a new phone, I noticed that my voicemail was not working, up until now. My plan have voicemail. How come it’s not working.

 I haven’t receive the phone and when I checked my bill, the promotion was not applied. I have to pay more than $43 for the phone. What happen to the promotional price of $25.82/ month. What’s going on? Where’s the phone? Please let me know. Thank you

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Re: Promotion was not applied And voicemail not working

Hey there @Renz1130, welcome to the community. 

 

I would recommend reaching out to us through these channels or we can send you a PM on here. Let us know what you prefer. 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Promotion was not applied And voicemail not working

Please PM me

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Re: Promotion was not applied And voicemail not working

Hey @Renz1130,

 

Sending a PM your way, talk to you soon Smiley



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