Prepaid - SMS add-on double charged

Prepaid - SMS add-on double charged

Prepaid - SMS add-on double charged

Carpathia
I'm a Participant Level 1

Prepaid - SMS add-on double charged

Hello,

 

I had the Canadian SMS $10/unlimited and used the self serve menu at 611 to change to the domestic $5/250 add-on.

 

In order to make the change, i had to top up my account.

 

When the charges were put through it changed me the $10 AND the $5.

 

Will this issue resolve on its own? I need the $10 put back to cover my monthly plan. 

 

Thank you.

 

 

1 REPLY 1
FidoPhilippe
Moderator

Hey @Carpathia! Thanks for contributing your first post. Smiley

 

We would need to take a look at your account to confirm this. I suggest you contact us here for that or we can send you a PM from the community.