Prepaid Balance Inquiry - Porting to new provider

[canuckjoe213232]

What happens when you have a prepaid account with a balance, and transfer the number to a new provider? 

Can the balance be credit back to the customer to a credit card, or redeem for accessories at a fido store prior to leaving?

Or is it lost and is just skunk cost of changing providers and porting the number over?

[FidoRania]

Hey @canuckjoe213232,

For your prepaid inquiries, support is only available via self-serve through Fido.ca or over the phone by calling 1-888-482-FIDO (3436), from Monday to Friday from 8 am to 9 pm (ET) and Saturday and Sunday from 9 am to 5 pm (ET).