Hello Briwang,
Welcome to the community!
Sorry to hear you're having issues with your port-in. I understand you have already attempted to contact customer service. However, you should note that this forum is community-driven and not intended as a venue for customer services. As such, we would not have access to customers' accounts. In order to investigate your porting issue, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
