Plan says different than data

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I'm a Participant Level 1 fatemehvalikhan
I'm a Participant Level 1

Plan says different than data

On my plan it says that I have 5GB data but when I head over to data it says I have 3GB left, why can you guys fix this?

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Re: Plan says different than data

Hey @fatemehvalikhan and welcome to the Community.

I can understand why you would be concerned about the amount of data included in your plan.


You can find your plan details directly on your online account or from your Fido My Account app.


Also, your app normally tells you the amount of data you have left until your next cycle, which is different then the amount of data included in your monthly plan.


I hope this clarifies. Let us know if you have more questions

 

 

 

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Re: Plan says different than data

Hey @fatemehvalikhan and welcome to the Community.

I can understand why you would be concerned about the amount of data included in your plan.


You can find your plan details directly on your online account or from your Fido My Account app.


Also, your app normally tells you the amount of data you have left until your next cycle, which is different then the amount of data included in your monthly plan.


I hope this clarifies. Let us know if you have more questions

 

 

 



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