Plan change

[Drewm9]

hello,

I did a phone upgrade late last night from a byob plan   I know with my byob plan i had 1000 international long distance minutes.   with doing the upgrade to the XXL plan did I lose those 1000 minutes?

Thanks

[FidoSaira]

Hey @Drewm9, 

If the option is compatible with your new plan, there's no reason it would be removed. We cannot confirm for sure as we don't have access to your account. You can always reach out to us through these channels to take a look at it for you. We can also send you a PM here if you like.

That said, you should be able to see what your current plan and added options (if any) are on your fido.ca account. Did you take a look at what it shows there?

[Drewm9]

I don't see it  send me a PM please so we can look into it

thanks

[FidoSaira]

Sure thing! I'll send you a PM shortly so we can take a look at it together.