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Phone won't work after changing phone number

I'm a Participant Level 1
I'm a Participant Level 1

I spoke to a customer representative on the phone earlier and they informed me that changing my phone number online would be free of charge (instead of doing it by phone and having to pay 35$.) So, I recently changed my phone number online, i can see on my account online that it is changed and i received text messages with my new info and number. But i cannot send or receive phone calls or text messages, i can't even call Fido's customer service to fix ! I've also restarted my phone many times. Thank you !


***Edited to add labels***


I'm a Participant Level 1
I'm a Participant Level 1

I’m having the same problem please help!!

Hello @Spenney


I'll be sending you a PM shortly to review this with you.


There's also other ways to contact us which you can find here. Smiley 


Talk to you soon! 

Former Moderator
Former Moderator

Hey @swagtags!


Welcome to the Community Smiley 


That's definitely odd, restarting usually does the trick following a number change. 


I'm sending you a PM so we can look into this together and see what happened. 


Talk to you soon!