My second line not added after multiple calls and follow up, its month 2

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I'm a Participant Level 3
I'm a Participant Level 3

My second line not added after multiple calls and follow up, its month 2

Since 2 month I'm keep calling customer care provided all the information still they have not added my additional lines. Customer care service were poor, there were no follow up.On each call to customer care I had spend more than 1 hrs, still no results.

If its not handle promptly, i will start  post maybe on twitter and Facebook now. 

 

I'm existing customer, request for additional line. Following are details :

full name - ***

Mobile- ***

Fido account no -***

 

Regards,

Mahendra

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Re: My second line not added after multiple calls and follow up, its month

Hello @ektasharma10

 

You should have received new about your 2nd line activation by now.


Let's take a look at your account together.

 

I'm sending you a PM to have this resolved. Talk to you soon.



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I'm a Participant Level 3
I'm a Participant Level 3

Re: My second line not added after multiple calls and follow up, its month

Hi,

 

Can you please update, still second line account not port-in from BELL.

 

Regards,

Mahendra

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Re: My second line not added after multiple calls and follow up, its month

We'd need to access your account to further look into this with you. I do see that we've sent you a PM earlier on. We cannot discuss your account details here in public. 

 

We're waiting for your answer in PM.

 

 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: My second line not added after multiple calls and follow up, its month

Hi,

 

Still no update, now its more than 2 month my request pending with Fido.

Let me know what's the issue for port-in from bell.

 

 

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Re: My second line not added after multiple calls and follow up, its month

Hey @ektasharma10,

 

We would love nothing more than to help you! In order for to assist you, we'd need to access your account. We have sent you a private message previously and have never heard from you. Please refer to this page on how to access your private messages. Send us the information we have requested in PM and we'll continue with you there. Smiley

 

Alternatively, you can send us a message through our Social Media channels for a quicker response. 

 



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