Phone number change fido.ca

Phone number change fido.ca

Phone number change fido.ca

Vortex-5
I'm a Contributor Level 1

Phone number change fido.ca

I would like to change my contact email on fido.ca but it seems like that field is locked out how would one update their email address?

 

***Edited to add labels***

4 REPLIES 4
FidoNick
Moderator

Hey @Vortex-5!

 

The e-mail address can be changed via the "profile & settings" tab on Fido.ca.


Do you normally log in with your e-mail, or with your phone number as the username?

 

Also, are you able to view your bills? It seems like you may have subscriber access and not account holder access, which would explain not being able to change the e-mail.

 

Let us know and we'll go from there!



Vortex-5
I'm a Contributor Level 1

The email field is non editable.

 

And I normally log in with my phone number as a username.

 

I am able to view my bills without a problem.

Vortex-5
I'm a Contributor Level 1

forget it I'm going to call 611

We'd have to access your account to check it out @Vortex-5.

 

You can contact us via any of the contact methods here, or we can PM you right here on the Community.

 

Let us know!