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Phone not delivered.

I'm a participant level 1
I'm a participant level 1

Dear Fido,

I placed my order on 29 April, 2020 for Apple Ipone xs 64gb. I received my tracking number  but  did not received any package and when i try to track it by using the tracking id on purolator it shows that its delivered . but i havnt recieved it. I have been calling to Fido(+1888-481-3436) and Purolator(+1(888)-744-7123) customer care since last 4 days and they give me the same reply that I have to wait for 24hrs. Atleast either return the device back to fido or deliver it as soon as possible or come up with a solution as soon as possible. And if the purolator delivered to the address then who was there to recieve it i told them many times to call me up when you'll reach but they didn't what am i suppose to do now, they just delivered it without asking for a single piece of Id proof, without confirming whether he is delivering the package to the right person or not . Kindly sort this out as soon as possible otherwise i am not gonna pay my further bill.



Hello @anuj9007,


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