Phone not activated

[checha]

I lost my phone so I got a new one today and it is not working. How can I activate it.

[KAPABLE-K]

Hello @checha,

Welcome to the community!

Sorry to hear that you lost your phone.

Did you get your new phone from Fido if not is the new phone unlocked and compatible with the Fido network? Did you also get a new SIM card and activated it?

[checha]

Hi
I got the phone from a Fido store. The sim card was installed by them.

[FidoCatherine]

Hi there @checha 

Thanks again for getting back to us

From your MyAccount profile on Fido.ca, you should be able to update the SIM card, in case it wasn't done. 

To do so: login to MyAccount. Click on "Services" - "Mobile". 

Make sure the number appearing in the drop-down list (on the left) is the one you'd like the SIM card to be activated on. Then click on "Update SIM CARD". Enter the SIM card number in the "New SIM Number" box & click on Next.

Once it's set-up, make sure to insert the SIM card back in the phone & turn it On, to complete a powercycle. 

Let me know how that goes!

[checha]

Everything is working now. They had cancelled my phone line since I lost it. It had to be reactivated .
Thank you

[FidoClaudia]

Thanks for the update, @checha!

Happy to learn it was all sorted out

[FidoChristina]

Hey @checha

Is everything working fine now? Did you use the steps FidoCatherine provided to update your SIM card?