Phone Bill

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I'm a Participant Level 3
I'm a Participant Level 3

Phone Bill

Hi,

 

On April 22, 2016, I was added to my wife's Fido account.  Fido stopped sending her the bill by email as usual.  I didn't receive any bills as well.  Somehow, I started receiving the Fido emails.  I just received the first bill by email, and we see a late charge for a bill that we never received.  We don't think this is fair.  Can we get some assistance on this?

 

 

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Re: Phone Bill

Hi echow,

Did you guys change the email address on file? 

I'm sending you a PM to check things out.

Cheers.



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