Pending Phone Upgrade

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I'm a Participant Level 2
I'm a Participant Level 2

Pending Phone Upgrade

Hi there, i was wondering if i could find out if my order for a new phone upgrade went through. I had put in all my details to order a new phone and clicked confirm but an error message popped up saying that it couldn't process because of technical issues. So i went back and tried to order the phone again but i keep getting the message that the upgrade is pending. I'm confused on whether it processed or not? 

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Re: Pending Phone Upgrade

Hey @PaulyKF

 

This doesn't look right to me.

 

Did you receive an email from us confirming that your order went through?  



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Pending Phone Upgrade

Hi @FidoKenny ,

I have not received an email confirmation on my order. So i'm confused on why it still says upgrade pending when i try to go to the upgrade phone option on my account.

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Re: Pending Phone Upgrade

Thanks for getting back to me.

 

To confirm with you, what's the phone model that you ordered on your end?

 

 



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Re: Pending Phone Upgrade

Looks like the order got processed today, as i got the email order confirmation in the evening! Thanks @FidoKenny  for trying to help me out! 

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Re: Pending Phone Upgrade

Hi @PaulyKF

I'm really glad to know that you received your confirmation. Very_Happy
 

We're here if you need anything else. Cheers!



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