Disapointed with loyalty offer

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I'm a Participant Level 2
I'm a Participant Level 2

Disapointed with loyalty offer

I have been a loyal fido customer and also just subscribed to Fido Home phone. However when I logged into my account I noticed a loyalty offer. 4gb data for $50. This is fine and dandy but they are offering new customers 5GB for $50. I tried to talk Fido into offering the new customer offer to me but they refused. So I guess loyalty means nothing.

 

Koodo currently is offering new customers and existing customers 5GB for $50. This makes no sense. Koodo also has a similar home phone service. So much for loyalty. I will be pursuing a plan with Koodo as the deal is better and will also be cancelling all fido services. I guess Fido is ok with losing a longtime customer for 1GB of data

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Re: Disapointed with loyalty offer

Hey @AnnaStradiotto,

 

Welcome to the community! 

 

To begin, I would like to thank you for your continued loyalty to us. Rest assured, we value your loyalty and we would love to look over your account with you in order to find you the best deal for you.

 

With that said, if you wish to proceed you can contact us here and we'll be happy to help you.😊

 



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I'm a Participant Level 2
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Re: Disapointed with loyalty offer

Hello,

 

I have called twice to speak with reps and the only offer they can provide is the 4gb for 50. Again, it doesnt make sense that you will not provide a loyal customer with 5 for 50 like you will for your new customers and like koodo is doing for their new and existing customers. I will be looking into the koodo deal and leaving fido

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Re: Disapointed with loyalty offer

We understand it's frustrating, however, we'd love to have a last look at your account in order to find the best plan for you. As mentioned, if you wish to proceed you can contact us via social media here and we'll be happy to help you.

 



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