Pending Phone Upgrade

[PaulyKF]

Hi there, i was wondering if i could find out if my order for a new phone upgrade went through. I had put in all my details to order a new phone and clicked confirm but an error message popped up saying that it couldn't process because of technical issues. So i went back and tried to order the phone again but i keep getting the message that the upgrade is pending. I'm confused on whether it processed or not? 

[FidoKenny]

Hey @PaulyKF

This doesn't look right to me.

Did you receive an email from us confirming that your order went through?  

[PaulyKF]

Hi @FidoKenny ,

I have not received an email confirmation on my order. So i'm confused on why it still says upgrade pending when i try to go to the upgrade phone option on my account.

[FidoKenny]

Thanks for getting back to me.

To confirm with you, what's the phone model that you ordered on your end?

[PaulyKF]

Looks like the order got processed today, as i got the email order confirmation in the evening! Thanks @FidoKenny  for trying to help me out! 

[FidoValerie]

Hi @PaulyKF ! 

I'm really glad to know that you received your confirmation.
 

We're here if you need anything else. Cheers!