I attempted to request freezing my mobile account for a year as I reside in overseas country. My next billing cycle starts in one day and I have been waiting on online chat as well as making global phone calls in Fido customer centre. Also, I noticed that there is no email inquiry service available at fido, I have no intention to pay for the new cycle as I have been away for almost two weeks from Canada. I don't know how I can possibly avoid getting charged from the account that I cannot even access in my current country. I did cancel my automatic payment option in case they automatically charge through that.
Any tips or tricks?
I'm sorry to hear about your recent experience. Rest assured we're here to help you!
There are several ways to reach customer service:
- On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line
- Via live chat on Fido.ca
- By writing us a private message on our social networks (Facebook, Twitter or Instagram).
Hope to talk to you soon.