Overcharged in my latest bill

[harsh95]

In the latest generated bill, I have charges for two months for whatever reason. I am supposed to be getting 25$ credit on my monthly plan charges according to my service agreement. But instead of getting 50$ credit in this bill, I just received 25$ credit. Contacting Fido through Live chat was futile as the chat specialist simply blamed the system and that there is nothing he can do. I just couldn't believe the blatant lack of effort on the specialist's end. 

Fido is clearly trying to cheat their customers and lying to them. There's no email to reach out and the live chat is useless.

[Cawtau]

Hello Harsh95,

  Welcome to the community!

  Sorry to hear you're having issues with your billing. While I cannot speak as to what was discussed previously, I doubt Fido was intending to cheat or lie to you. It would be more likely there was a misunderstanding on someone's part. I understand you have already contacted Live Chat. However, you should note that this forum is community-driven and not intended as a venue for customer services. If you would like to further discuss your situation, you would need to re-contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[harsh95]

Tha live chat is useless. The queues are long and the wait time is atrocious. Chat "specialists" are incompetent and there is no way to go up the chain if the matter is not resolved. There is no paper trail available on the customer end as the chat transcripts are never sent to the email even if you request it. I'd much rather prefer email than try and contact Fido through my social accounts. The available methods are useless to me.

With this forum being open to the public, I expect for the issue to get noticed and for someone to take a look and resolve it instead of just shrugging their shoulders and saying "That's how the system works".

[Cawtau]

Hello again,

  Sorry to hear you don't find the Live Chat helpful. Unfortunately, Fido does not offer customer services via email.

---

@harsh95 wrote:

.....With this forum being open to the public, I expect for the issue to get noticed and for someone to take a look and resolve it...

---

  As previously mentioned, this forum is community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. While there may be some moderators still willing to provide assistance via PM, you will likely need to contact customer services if you wish someone to take a look and resolve it.

Hope this helps 😀

Cheers