Order Confirmation not received

Order Confirmation not received

Order Confirmation not received

kimZ
I'm a Participant Level 1

Order Confirmation not received

Hi,

I placed an order online at aorund 9pm to order a new phone and changed to a new plan but haven't received an email confirmation. Wanted to make sure that my order has gone through successfuly.

 

Thanks.

1 REPLY 1
FidoValerie
Moderator

Hi @kimZ

 

Welcome to the Community. Very_Happy

 

You should typically receive a confirmation email for your order in the 24 hours following the transaction.

Make sure to also check your junk/spam and promotions folder, just in case! 

 

Have you since received it? 

 

Otherwise, please contact us so we can look into it with you. Smiley