Bad experience please never use fido

[Puneet1]

It first very bad experience in my life. I upgrade my plan last month 137$ This month they sent me 209$ bill to my account. They told me one month ago you had every thing same with this plan. Millwood town Center customer representative told same thing.  Now Isabel customer representative told you have only 500 minutes that’s why charged extra. It’s disgusting, never ever trust on them. 

[FidoPhilippe]

Hey @Puneet1! Philippe here. Welcome to the community.

I'm sad to read about your situation. That's certainly not the experience we want you to have!

We'll be happy to take another look at all this with you, if you wish. Just request a PM from the community if you're interested.