Order Confirmation not received

[kimZ]

Hi,

I placed an order online at aorund 9pm to order a new phone and changed to a new plan but haven't received an email confirmation. Wanted to make sure that my order has gone through successfuly.

Thanks.

[FidoValerie]

Hi @kimZ ! 

Welcome to the Community.

You should typically receive a confirmation email for your order in the 24 hours following the transaction.

Make sure to also check your junk/spam and promotions folder, just in case! 

Have you since received it? 

Otherwise, please contact us so we can look into it with you.