Only 2GB of the 4GB data plan in contract details

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I'm a Participant Level 2 asc24
I'm a Participant Level 2

Only 2GB of the 4GB data plan in contract details

Hey Guys,

I recently changed my plan from 6GB (3+3) to the pulse 4GB (2GB+ extra 2GB) for 50$/m. However, in my new contract only 2GB is mentioned. Also shows only 2GB is reflecting in my account online under the the plan details tab. Need your help with this. Thanks.

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Re: Only 2GB of the 4GB data plan in contract details

Hey @asc24

 

Welcome to the community Smiley

 

Did you make your price plan change online or over the phone?  If you did it online, the bonus will be applied within the next two months.  If you did it over the phone though, it should have been applied right away so if you did it with an agent and don't see the option online, I would suggest you contact us using any of the options you'll find here.  Alternatively, we can send you a PM here on the community.

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Re: Only 2GB of the 4GB data plan in contract details

Hey @asc24

 

Welcome to the community Smiley

 

Did you make your price plan change online or over the phone?  If you did it online, the bonus will be applied within the next two months.  If you did it over the phone though, it should have been applied right away so if you did it with an agent and don't see the option online, I would suggest you contact us using any of the options you'll find here.  Alternatively, we can send you a PM here on the community.



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I'm a Participant Level 2 asc24
I'm a Participant Level 2

Re: Only 2GB of the 4GB data plan in contract details

I did it online. So till the extra 2GB reflects in the account I will only have a limit of 2GB per month, is that correct? I was really hoping for an immediate 4GB.

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Re: Only 2GB of the 4GB data plan in contract details

Hello @asc24


I can confirm with you that the bonus data is added by your second bill.

 

 



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