Victim of Fraud!!!!!!!

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I'm a Participant Level 2
I'm a Participant Level 2

Victim of Fraud!!!!!!!

I received three confirmation emails from FIDO today. Two strangers were added to my account as authorized contacts, and they changed my plan to XXL. I tried to contact FIDO but they were already closed. It is a long weekend. I have to wait till next Tuesday with this stress!!! I reported to everywhere other than FIDO. How come you don't have any emergency line or 24/7 service agents? Now I can't trust FIDO security system. The thieves also called Mastercard to activate a new credit card that was mailed to my home. But they refused to activate it is as the person who called was suspicious. I am not sure what you guys have checked to allow someone to have full access to my account. I'm so frustrated about your service.

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Former Moderator
Former Moderator

Re: Victim of Fraud!!!!!!!

Hey @dingga1220

 

So sorry to hear that there was fraudulent access to your account. First thing, I would suggest you to change your passwords and cancel your credit card. 
 

We'll send you a PM shortly so we can go over the details. Talk soon. 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Victim of Fraud!!!!!!!

Hi,

 

It was not done through my online account. they actually talked to your reps over the phone. that's why this is a bigger problem. what happened to all your security measures?

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