Fido had an on line promotion for a $200.00 credit on phones. I tried accessing the website for approximately 8 hours. I called customer service twice and also spoke with 3 on-line chat adgents. Every rep said they couldn't offer the promotion, it had to be done on line. Apparently the promotion ended this morning at 8am. I called customer service and was on hold for 30 min, then was on hold for over 3 hours waiting for a supervisor. No one can do anything for me. "It's unfortunate that you missed the promotion" Even though I called in and tried to get assistance, which no one would give me. So is this an on line scam? And when I asked to take the situation further, they said there is 'no one above the supervisor'. How do I contact someone above the supervisor to assist.
Yes I empathize with you. I have made 12 calls in 8 days. Over 4 hours each. To be told nope we can't see exclusive offer. What the unethical, discrimination and unprofessional customer service.. with horrible attitudes.
Welcome to the Community!
We're definitely sad to read about your experience, I get that it's not pleasant to not have been able to take advantage of the promo.
We'll need to access your account and take a closer look at everything that happened, I'll send you a PM on here.
Keep an eye on your inbox.