Fido had an on line promotion for a $200.00 credit on phones. I tried accessing the website for approximately 8 hours. I called customer service twice and also spoke with 3 on-line chat adgents. Every rep said they couldn't offer the promotion, it had to be done on line. Apparently the promotion ended this morning at 8am. I called customer service and was on hold for 30 min, then was on hold for over 3 hours waiting for a supervisor. No one can do anything for me. "It's unfortunate that you missed the promotion" Even though I called in and tried to get assistance, which no one would give me. So is this an on line scam? And when I asked to take the situation further, they said there is 'no one above the supervisor'. How do I contact someone above the supervisor to assist.
Welcome to the Community!
We're definitely sad to read about your experience, I get that it's not pleasant to not have been able to take advantage of the promo.
We'll need to access your account and take a closer look at everything that happened, I'll send you a PM on here.
Keep an eye on your inbox.