Old sim invalid

[Cobeeyanne]

Hi fido!

Been trying to activate my new sim card for my Samsung s9 but the old sim number on my Samsung s4 isn't being accepted by fido.ca cause it's saying the number is invalid even though I have the sim number on the back of the sim card

[FidoPhilippe]

Hey @Cobeeyanne! Thanks for contributing your first post.

We'll have to take a look at your account to help you with that. You can go to store for assistance or contact us here. We can also send you a PM via the community, if you like.

Let us know how it worked out.